Troubleshooting
Fixes for the messages ARRF shows, grouped by where they appear. If none of these resolves it, contact support.
”Can’t reach your APs”
Section titled “”Can’t reach your APs””Full message: “None of the APs answered an SSH probe. Check that this iPhone is on the same Wi-Fi network as your APs.” ARRF probes SSH (TCP 22) on each AP before a survey.
- Confirm the iPhone is on the same local network as the APs.
- Confirm each AP IP is correct in Settings → Connection → APs.
- If a management ACL or firewall limits SSH access to the APs, permit the test iPhone.
If only some APs answer, you’ll see “Some APs didn’t answer” and can Start anyway — offline APs are skipped.
”rkscli login failed (bad credentials?)”
Section titled “”rkscli login failed (bad credentials?)””The AP was reachable but the login was rejected.
- Manual surveys: re-enter the AP’s admin password under Settings → Connection → APs. Confirm you’re using the AP’s rkscli admin password.
- RUCKUS One venues: passwords are fetched automatically and rotate roughly every two days; ARRF refetches once on a login failure. If it persists, run Test connection in RUCKUS One account to confirm the tenant is reachable.
A related survey-time message, “rkscli login failed after credential refetch”, means even a fresh fetched password didn’t log in — verify the AP is genuinely R1-managed and reachable.
”no up WLAN broadcasting …”
Section titled “”no up WLAN broadcasting …””An AP has no up WLAN broadcasting your Target SSID. Set the correct SSID in Settings → Connection — the SSID picker lists what each AP actually broadcasts. See Connecting to your RUCKUS APs.
The AP’s host key changed
Section titled “The AP’s host key changed”Message: “host key for … changed”. ARRF pinned this AP’s SSH identity on the first connection and the AP is now presenting a different key, so ARRF refuses to connect.
This normally means the AP was replaced or factory-reset. But because it could indicate a man-in-the-middle, ARRF does not trust the new key automatically. Confirm the AP is one you expect on that IP before continuing.
”RUCKUS One rejected my credentials”
Section titled “”RUCKUS One rejected my credentials””Under Test connection, ARRF reports the specific reason:
| Message | Fix |
|---|---|
| ”Enter the region, tenant ID, client ID and secret first.” | Fill in all four fields. |
| ”RUCKUS One rejected these credentials — check the tenant ID, client ID and secret.” | Re-copy the API credentials from RUCKUS One → Administration → Account Management. |
| ”Rate limited by RUCKUS One — try again in a minute.” | Wait and retry. |
| ”Can’t reach RUCKUS One — check this device’s internet connection.” | The tenant lookup needs internet; confirm the iPhone is online. |
Find my device can’t confirm
Section titled “Find my device can’t confirm”- “Didn’t feel the wave…” — hold the phone firmly and swing it side to side; waving isn’t available in the iOS Simulator.
- “More than one device moved…” — have others hold still and try again.
- “That device didn’t answer the probe…” — you likely picked the wrong client; try IP auto-match or pick again.
- Readings stopped mid-survey — iOS may have rotated your private Wi-Fi address. Re-run Find my device (the AR view offers Find Me Again). See Find my device.
Camera paused during a survey
Section titled “Camera paused during a survey”“Camera paused — capture resumes when it’s back.” A phone call or Control Center interrupted ARKit. Capture resumes on its own when the camera returns; if tracking struggles afterward, follow the on-screen hints (“Move slower”, “Point at detail”).
No floor plan on the Results screen
Section titled “No floor plan on the Results screen”Floor-plan reconstruction needs a LiDAR iPhone and the Floor-plan reconstruction toggle on (Settings → Survey & capture, on by default), and it takes effect on the next survey. Non-LiDAR devices produce no plan. See LiDAR floor plan.