Texts and notifications
StrandCalls texts on two sides of the call: your customers get confirmations and follow-ups, and you get the summary. All of it is configured in Settings → Messaging.
Customer-facing texts
Section titled “Customer-facing texts”Booking confirmations
Section titled “Booking confirmations”After the AI books a job, the customer gets a confirmation text with the details and a link to their appointment. That link opens a small customer portal where they can see the booking — no account, no app.
Missed-call text-back
Section titled “Missed-call text-back”When a call dead-ends — voicemail, a dropped line, nobody reachable — the caller gets a “sorry we missed you” text with a way to book. This is the highest-return notification in the product: most people who hit voicemail hang up without leaving a message, and a large share of them call a competitor next.
Repeat sends are suppressed for an hour, so a customer redialing three times gets one text, not three.
Appointment reminders
Section titled “Appointment reminders”The day before, StrandCalls calls the customer with a spoken reminder — press 1 to confirm, press 2 to be handed to the AI and rebooked live. Covered in Scheduling.
Review requests
Section titled “Review requests”After a completed job, StrandCalls can text a review request. Timing and targeting are configurable; it isn’t sent to jobs that ended badly.
Owner-facing notifications
Section titled “Owner-facing notifications”Morning briefing
Section titled “Morning briefing”A single text at 7am your local time, capped short enough to read at a red light. It covers today’s jobs and yesterday’s recap — what came in, what booked, what needs you.
Enable it per account; it only sends to contractors who have opted in.
Weekly digest
Section titled “Weekly digest”A wider view than the daily briefing, delivered as an email every Monday morning: the week’s call volume, bookings, and notable misses. Useful for spotting a trend the daily text is too close to see. Enable it per account; it needs an email address on file.
Dispatch alerts
Section titled “Dispatch alerts”Urgent jobs page you separately and immediately, with an accept/pass/ETA reply loop. See Emergency dispatch.
Photo intake
Section titled “Photo intake”The AI can ask a caller to text a photo of the job — the panel, the pet hair, the storm-damaged dock. Inbound picture messages are stored and attached to the caller’s record, so you can look before you price or roll a truck.
Photos show up on the caller in Callers and on the related call.
A2P registration
Section titled “A2P registration”US carriers require business texting to be registered (A2P 10DLC) before messages flow reliably. StrandCalls handles the submission; your job is mostly to wait and to watch the status in Settings → Messaging:
| Status | What it means |
|---|---|
| Not started | Registration hasn’t begun — contact support to enable SMS |
| Draft | Your submission is being prepared |
| Submitted / Pending | Under carrier review; SMS may have reduced throughput |
| Approved | Fully registered; normal throughput |
Until it’s approved, texts may be slow or throttled. Voice calls are unaffected — answering and booking work regardless of SMS status.
Sending limits
Section titled “Sending limits”Customer-facing texts — confirmations, reminders, follow-ups, missed-call text-back — are part of “the call was handled” and are never metered.
The one exception is outbound marketing campaigns, which are owner-initiated rather than call-driven. Those are bounded by per-campaign and account-wide daily send caps you control, plus quiet hours and STOP handling. See Campaigns & plans.